Getting Started
What to expect after connecting your systems
Welcome to Kosmos. This guide walks you through what to expect after connecting your systems.
How Kosmos Works
Kosmos connects to your existing tools to analyze patterns across your delivery and support data. We identify correlations that identify and prevent recurring incidents before they impact your customers.
Supported integrations:
Project Management: Jira, Linear, Azure DevOps
Source Control: GitHub, GitLab, Bitbucket, Azure DevOps
Setup guides: GitHub · GitLab · Azure DevOps · Salesforce · OpenTelemetry
Support & ITSM: Salesforce Service Cloud, ServiceNow, Zendesk, Pylon
Observability: OpenTelemetry (Preview)
Notifications: Slack, Microsoft Teams
Our methodology: INGEST → CORRELATE → SURFACE → ACT → LEARN
What Happens After You Connect
1. Initial Sync
Once your integrations are connected, Kosmos begins syncing data from your systems. This typically takes 10-30 minutes depending on data volume.
2. Historical Baseline
Your Kosmos team triggers a 90-day historical analysis of your data to create a baseline. This baseline surfaces patterns your team may have been missing—recurring issues, deployment correlations, and systemic risks.
3. Results Presentation
Within the first week, your Kosmos team will walk you through the findings, including:
Identified Risk Events and their root causes
Correlations between deployments and incidents
Recommendations for prevention
Not every correlation Kosmos finds becomes a Risk Event. Your team will walk you through how that line is drawn, and where to find the correlations that did not cross it. See How a correlation becomes a Risk Event.
4. Ongoing Monitoring
After the initial analysis, Kosmos continuously monitors your connected systems to detect emerging risks and alert you before issues escalate. When a Risk Event is detected, you'll receive a notification in your configured Slack or Teams channel.
Your Dashboard
After logging in at app.kosmoslabs.ai, the home page is organized as an inbox-first view. Kosmos works on phones and tablets as well as desktop, so you can triage from wherever you are:
Risk Events inbox — A hero card at the top shows how many Risk Events are waiting for review, with a breakdown by confidence level and how long the oldest one has been open. Click anywhere on the card to go directly to your Risk Events queue.
Recent activity — A feed of the latest team actions on Risk Events: who promoted, dismissed, or acknowledged what, and when. AI-surfaced events are highlighted.
Background activity — A summary card showing system stats: signals ingested in the last 24 hours, active clusters, connected systems, and when the engine last recomputed. This is informational — the engine manages this automatically.
The left navigation gives you access to:
Risk Events — Your action queue. Review, promote to RCA, or dismiss.
RCA Reports — Confirmed root cause analyses with correlated evidence
Correlation Library — The research view of all clusters the engine has surfaced, including the ones that did not become Risk Events and the reason why. Use for context and investigation, not as a starting point for action.
Integrations — Status of your connected systems
Settings — Field mappings, notification preferences, and configuration
Settings → Developer — API keys and webhook endpoints for programmatic access. See Managing API Keys and Webhooks.
Notifications
Kosmos sends alerts to Slack or Teams when:
A new Risk Event is detected
An RCA is confirmed
Kosmos also sends a Slack alert (not yet available for Teams) if a connected integration disconnects or needs re-authentication, and a follow-up alert once it reconnects—so you can act before it affects your results.
Configure your notification channel in Settings → Integrations.
Getting Help
During your trial, your dedicated Kosmos team is your first point of contact. Reach out anytime:
Email: support@kosmoslabs.ai
Your Kosmos contact: [Provided during onboarding]
Next Steps
Review your connected integrations in Settings
Await your Historical Baseline results (your team will schedule the review)
Explore initial Risk Events as they appear in your dashboard
Questions? Contact support@kosmoslabs.ai | app.kosmoslabs.ai
© 2026 Kosmos AI Labs, Inc.
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