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Getting Started

What to expect after connecting your systems


Welcome to Kosmos. This guide walks you through what to expect after connecting your systems.

How Kosmos Works

Kosmos connects to your existing tools to analyze patterns across your delivery and support data. We identify correlations that identify and prevent recurring incidents before they impact your customers.

Supported integrations:

  • Project Management: Jira

  • Source Control: GitHub, Bitbucket, GitLab

  • Support & ITSM: Salesforce Service Cloud, ServiceNow, Zendesk, Pylon, Azure DevOps

  • Observability: OpenTelemetry (Preview)

  • Notifications: Slack, Microsoft Teams (Coming Soon)

Our methodology: INGEST → CORRELATE → SURFACE → ACT → LEARN

What Happens After You Connect

1. Initial Sync

Once your integrations are connected, Kosmos begins syncing data from your systems. This typically takes 10-30 minutes depending on data volume.

2. Historical Baseline

Your Kosmos team triggers a 90-day historical analysis of your data to create a baseline. This baseline surfaces patterns your team may have been missing—recurring issues, deployment correlations, and systemic risks.

3. Results Presentation

Within the first week, your Kosmos team will walk you through the findings, including:

  • Identified Risk Events and their root causes

  • Correlations between deployments and incidents

  • Recommendations for prevention

4. Ongoing Monitoring

After the initial analysis, Kosmos continuously monitors your connected systems to detect emerging risks and alert you before issues escalate. When a Risk Event is detected, you'll receive a notification in your configured Slack or Teams channel.

Your Dashboard

After logging in at app.kosmoslabs.ai, you'll see:

  • Risk Events — Issues Kosmos has detected that may indicate systemic problems. Review and either promote to RCA or dismiss.

  • RCA Reports — Confirmed root cause analyses with correlated evidence

  • Integrations — Status of your connected systems

  • Settings — Field mappings, notification preferences, and configuration

Notifications

Kosmos sends alerts to Slack or Teams when:

  • A new Risk Event is detected

  • An RCA is confirmed

Configure your notification channel in Settings → Integrations.

Getting Help

During your trial, your dedicated Kosmos team is your first point of contact. Reach out anytime:

Next Steps

  1. Review your connected integrations in Settings

  2. Await your Historical Baseline results (your team will schedule the review)

  3. Explore initial Risk Events as they appear in your dashboard


Questions? Contact support@kosmoslabs.ai | app.kosmoslabs.ai

© 2026 Kosmos AI Labs, Inc.

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